Frequently Asked Questions

1. What if I don’t have time to meet you?
We recognize how valuable your time is. If you prefer, all details can be communicated via email or telephone.

2. How much notice do you normally need?
Every effort will be made to return your call or email right away. Our service is based upon availability, and we will do everything possible to accommodate your requests within 6-8 hours if not sooner.

3. How do I know that everything will get done?
We understand that we need to earn your confidence. When you aren’t having to juggle so many demands, you will feel more in control of your life. We do our best to exceed your expectations.

4. Are you fully bonded and insured?
Yes, we are fully bonded and insured.

5. How do I pay for the personal concierge services?
We respectfully request payment at the time services are rendered. We accept cash payments, cheques as well as Visa and MasterCard. For services requiring purchases, payment is normally due in advance. All rates are subject to change without prior notification.

6. Are you available on weekends and holidays?
Yes, we will do our best to accommodate your requests on weekends and holidays.